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Terms & Conditions

 

SHEARWELL DATA LTD - TERMS AND CONDITIONS, PRIVACY POLICY AND SECURE PAYMENT FREQUENTLY ASKED QUESTIONS

 

Shearwell Data Ltd is dedicated to providing high levels of customer satisfaction.  Therefore, if you have any suggestions or comments please contact us:

Shearwell Data Ltd
Putham
Wheddon Cross
Minehead
Somerset
TA24 7AS

Phone:  (01643) 841611

Fax:        (01643) 841628

Email:    sales@shearwell.co.uk

Shearwell Data Ltd (hereinafter referred to as "the Company") will always use its very best endeavours to satisfy all the requirements of the customer but all quotations are made and all orders are accepted subject to the following terms and conditions:

Acceptance of delivery of goods or services (or part thereof) from the Company shall be conclusive proof that the customer has accepted these terms and conditions as being the only ones affecting any contract between the customer and the Company.

The Company makes every reasonable effort to meet delivery and service times to suit the customer but sometimes through circumstances beyond the Company's control the Company may be unable to meet those requirements. Consequently, the Company shall not be liable for any damage or losses whatsoever (including consequential losses) which arise through its inability because of circumstances beyond the Company's control e.g. strikes, accidents or shortages of materials etc to supply goods on the times or dates stated.

The Company will do its best to supply the goods and services at the price agreed but the Company reserves the right to increase its prices to take proper account of fluctuations in exchange rates and/or increases in the cost of materials or factors which are not under the Company's control.

Unless the Company has been asked specifically to confirm that its goods or services are fit for the buyer's particular purpose or purposes then the Company give no warranty nor will it be a term of this contract that the Company's goods and services will be fit for any particular purpose or purposes. Save that if the Company are asked to confirm fitness for a particular purpose the Company reserves the right to increase the Company's prices to take account of the increased potential liabilities arising from that confirmation.

The Company shall be entitled to add the reasonable cost of carriage where it delivers goods and the cost of travel when services are rendered.

In the event that discount is available such discount will only apply to the net value of the goods (i.e. exclusive of Value Added Tax).

All Goods delivered to the customer by the Company remain its sole and absolute property and the Company shall remain legal and equitable owner of them until such time as the customer has paid to the Company the agreed price for those goods together with the full price due for any other goods or services the subject of any other contract between the customer and the Company together with any interest due for late payment.

The Company reserves the right to alter or amend the specification of any goods without notice to the customer.

Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

In catalogues or elsewhere technical data and other information or descriptive specifications and
drawings, full particulars of weights and dimensions and all forwarding specifications issued by the
Company have been obtained from authoritative sources and while intended to be a fair description their accuracy is not guaranteed. 
 

The Company shall not be liable for any loss arising from typographical or printing errors or changes and interpretation of current legislation.

English Law only shall apply to this contract and all disputes shall be dealt with by the English courts alone.

The Company is only prepared to trade on these terms and conditions.   

SHEARWELL DATA LTD
www.shearwell.co.uk.

Privacy Policy

Shearwell Data Ltd www.shearwell.co.uk is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

  • When you order, we need to know your Holding Number, UK Number, Name, Address, E-Mail Address and Telephone numbers. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
  • We use your personal information to get in contact with you if needed to give you information relating to your orders with us.
  •  We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
  •  We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
  •  We do not collect sensitive information about you except when you specifically knowingly provided it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account online or ringing us on 01643 841611.

We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. you can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

If you have any questions about privacy please contact us at www.shearwell.co.uk/contactus or call us on 01643 841611

SHEARWELL DATA LTD
www.shearwell.co.uk

Secure World Pay Frequently Asked Questions
 

Who are Worldpay?

Shearwell Data Ltd has partnered with WorldPay to provide our secure payment gateway. This is to ensure absolute security as well as piece of mind for customers.  For millions of people around the world, WorldPay is the way to pay - trusted and secure.

WorldPay is an important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

 WorldPay's payment systems achieve optimum levels of security - remote data storage, state of the art encryption techniques, and constant enhancements to our payments and security technology, make sure of it. 

How do I know if my payment has gone through? 

You will receive an order confirmation email from Shearwell Data Ltd showing full details of your order, including an Order Number and the amount charged to your card

 If you receive more than one email from Shearwell Data Ltd and you have only made one purchase, please contact Shearwell Data Ltd, and inform us that you have placed multiple orders by mistake. We will be able to arrange a refund, if necessary, and answer any other queries you have about your order. 

Your system says that my card number is invalid?

 Please double-check your card number, and make sure you are not including any spaces. The number we require is the long number that spans the width of your card. The number will be 15 or more digits, depending on your card type. 

I've been billed incorrectly - what do I do?

WorldPay are told the payment amount by Shearwell Data. If the amount is incorrect, please email sales@shearwell.co.uk or telephone 01643 841611 immediately.

When contacting Shearwell Data Ltd please include your Shearwell Order Number (Shown in the Shearwell Data Ltd order confirmation email).

There is an unrecognised WorldPay transaction on my bank statement.  If you have made an individual purchase, please query the transaction by emailing sales@shearwell.co.uk or telephone 01643 841611

 If you have any doubts as to the validity of the transaction (for example, you have not made a purchase at all), please contact your bank immediately. 

I did not make an online purchase but I've received a confirmation email from WorldPay

 This may have happened because a legitimate shopper made a mistake when typing their email address, and you have received the purchase confirmation email by mistake, or it could be due to a fraudulent transaction.

Please contact your bank immediately to find out if any unknown transactions have taken place. 

What does W331 Declined mean?

 This message means that the bank has declined the transaction. The bank does not tell WorldPay why the transaction has been declined, but it is normally because some card details have been entered incorrectly. For example:

  • Wrong card expiry date
  • Wrong valid from date
  • Wrong/incorrect issue number
  • Wrong security code.

 If the problem persists, please contact your card issuer to find out more information.

If this means you cannot pay by payment card, please contact sales@shearwell.co.uk to find out how else you might pay.

What does W330 referred mean?

 This message means that the bank has referred the transaction, which results in a declined payment on the internet. The bank does not tell WorldPay why the transaction has been referred, but it is normally due to:

  • A request for further information, such as authorised signature or card holder identification frequent use of the card within the last 24 hours.
  • A random referral.

 If you call your card issuer, they may tell you they are waiting for an authorisation code from the store.  As this is an online purchase, an authorisation code CANNOT be obtained and sent to your card issuer to authorise the transaction.

 We would therefore advise you to try again later, or to use a different card. 

What does Server Time/Thread Error mean?

 This message refers to a connection problem conflicting with your internet browser.

 If you have successfully placed an order, you will receive an order confirmation email from Shearwell Data Ltd showing full details of your order, including an Order Number and the amount charged to your card. If you do not receive this email, please try the purchase again.

 If you receive more than one email and you have only made one purchase, please contact sales@shearwell.co.uk and inform us that you have placed multiple orders by mistake. We will be able to arrange a refund, if necessary, and answer any other queries you have about your order. 

If you have any questions about secure pay please contact us at www.shearwell.co.uk/contactus or call us on 01643 841611

SHEARWELL DATA LTD
www.shearwell.co.uk

© 2016 Shearwell Data Limited.
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